Jullian Deacon Hair

Things your clients should never have to apologize for.

✅ Eating-  let them eat, it’s better than starving for four hours.

✅ Answering emails, taking a work call, working on their laptop-life doesn’t stop just because of a hair appointment.

✅ Being emotional, vent, or having a rough day- the Salon chair has heard it all.

✅ Wanting a quiet appointment- if they are not in the mood to talk, don’t take it personal.

✅ Crying-  happy tears, sad tears, tears of stress, they need to know that they are safe with you.

✅ Being loud, laughing too much- match their energy and have fun.

✅ Showing you 50 inspiration photos- it’s better to know exactly what they want so that you can envision what they are saying.

✅ Asking questions-it’s good that your clients want to understand why, and know what you are doing.

✅ Talking about the heavy stuff-
Let them know that you care And that you are there to listen.

✅ Telling you something unexpected- honest communication is how you build trust.

✅ For showing you photos of their kids, their pets, their vacation-you make them feel valued when you enjoy connecting with them on their life.

✅ Asking you to explain how to style their hair again-show them as many times as they need it.

✅ Saying no to pictures today-it’s OK if they don’t want their pictures taken. Honor it.

Their appointment isn’t just about their hair. It’s about having a space where they can show up exactly the way that they are.

Agree or disagree?

What would you add?

No caption needed!!

-blonde

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