FCM Travel Australia

Done and dusted on our Th!nk 2026 roadshow! 👏

Across Brisbane, Melbourne and Sydney, we explored:

🤖 Where AI is delivering value, why some elements have been a bit slower to market, and what we’ve got our eyes set on.
✈️ NDC, modern airline retailing, hotel distribution, and the challenge of making endless content mean more relevant choice, not more confusion.
📈 Airfares and hotel rates aren’t letting up, while meetings and events remain a significant, and often overlooked, part of travel spend.

And, of course, a sneak peek into what’s cooking at FCM that’s not quite ready to launch just yet.

Thanks to everyone who joined us, challenged the thinking, and added to the conversation. See you next time!

Adoption doesn't happen by accident 📈

When one of our academic clients wanted more of their team booking online, our Account Management team didn't just flip a switch - they listened first.

The result? Online booking adoption jumped from 55% to 95% in under six months.

That's what happens when a travel program is understood, not just managed. Hear it from Tim Hunt, Assistant Head of Account Management, NSW 👇

Supplier Spotlight: IHG Hotels & Resorts 🌍

IHG Hotels & Resorts is one of the world's largest hotel companies, with a purpose to provide True Hospitality for Good. With a family of 21 brands, including InterContinental, Kimpton, Indigo, Crowne Plaza, voco, and Holiday Inn and Express, IHG has over 7,014 hotels in more than 100 countries.

In Australia and New Zealand, there are 70+ hotels, with new openings including Holiday Inn Express Perth Cockburn, and recent additions like Crowne Plaza Melbourne Carlton, Holiday Inn Townsville, and voco Darwin Suites.

And for travellers who love a good night's sleep, Holiday Inn Express has launched the world's first Breakfast Pillow, a limited-time pillow with hidden speakers playing brekkie-inspired sleep tracks, helping guests rest better and wake up ready for whatever's next 🛏️

Behind the scenes, IHG is also putting AI to work, strengthening guest acquisition and loyalty through conversational search, its award-winning mobile app, and a new Guest CRM platform, helping ensure its hotels show up wherever guests search, plan, and book.

https://okt.to/IQMb0e

Supplier Spotlight: Hilton 🌍

For more than a century, Hilton has been shaping the future of hospitality, delivering exceptional stays and memorable experiences for travellers around the globe. Hilton has welcomed more than 4 billion guests worldwide, building a reputation for innovation, integrity, and excellence along the way.

Today, Hilton's portfolio spans:
🏨 28 world-class brands
🌏 9,400+ properties
🛏️ Nearly 1.4 million rooms
📍 144 countries and territories

Whether travellers are after a luxury escape, an all-inclusive resort, an extended stay, or a convenient business hotel, Hilton has options designed to meet every need, backed by industry-leading technology, personalised service, and the award-winning Hilton Honors loyalty program.

From iconic destinations to emerging markets, Hilton is committed to making every stay more welcoming, connected, and rewarding for travellers worldwide. https://okt.to/AT1lUp

Introducing Guest Pass ✅

Now available in FCM Booking, Guest Pass allows FCM Customers to invite one-off non-employee travellers to book their own trip while staying within policy:

📄 No employee or traveller profile required
👍 Guests choose what work best for them
💳 Built-in policy and payment controls
🎯 Track every Guest Pass from invitation to confirmation

Less admin for everyone and a better traveller experience for your guest.

Learn more 👉 https://okt.to/VOtwc5